Customer Experience Representative

  • Ngāi Tahu Tourism

Job Description

Permanent - Full Time

Kia hiwa rā!
Due to internal promotions, we are looking for exceptional customer focused people, who thrive in an inclusive, engaging, and welcoming environment. If you love working in a fast-paced environment, then read on!
Shotover Jet & Dart River Adventures are iconic Queenstown and Glenorchy based attractions, that takes visitors on breath-taking jet boat rides. The Shotover Jet offers excitement and incredible scenery, the 25-minute Jet boat ride combines 360° spins and speed with a beautiful river environment. Where Dart River takes you on an unforgettable 2-hour journey along the braided, glacier-fed Dart River from Glenorchy.
This role will be responsible for providing an exceptional customer service experience to our manuhiri and will include duties such as making reservations, retail sales and photography.
You will have high attention to detail, patience and be able use your initiative to provide a truly epic experience to our manuhiri from all over New Zealand and the rest of the world. You will be someone who is truly passionate about helping and engaging with others to provide that experience.
This customer service role is primarily based at Shotover Jet in Queenstown, with some shifts at Dart River Adventures in Glenorchy (free transport is provided from Queenstown).
We're after people who:
Can impress our manuhiri with exceptional customer service skills (ideally with previous experience in customer service)
Have safety at the heart of everything they do
Are physically fit and mentally alert
Work well in a team and keep cool under pressure
Can work shifts on weekdays, weekends, and public holidays
Full drivers' licence and P-Endorsement (or ability to attain one) preferred
Are eager to learn about Ngāi Tahu culture and stories
Enjoy the outdoors
Are eager to learn and correctly pronounce reo Māori names and terms
Successful applicants will have a strong affinity for the needs and aspirations of our Ngāi Tahu whānui. Alongside this, you will have an understanding of, or an eagerness to learn and engage with our Ngāi Tahu values. Ka tika!
Our purpose is to make the connection - with our customers, through our people, to our place and Ngāi Tahu values.
We take great pride in warmly welcoming manuhiri to our experiences and manaakitanga (hospitality) is one of our core values that drives the way we do business. As anything could happen in a day - we need people who are quick on their feet and who aren't afraid of a varied to-do list.
If Kia ora and welcome rolls off your tongue, get in touch!

Mō mātou - About us
Shotover Jet/Dart River Adventures are a fun, unique and safe place to work and we'd like to keep it that way. Before starting with us, you'll go through a range of checks, including drug and alcohol testing. Health and safety is super important and this is part of how we keep you, our team and our customers safe.
We pride ourselves on being a values-led organisation, investing in the professional and cultural development of our kaimahi (employees). You will have a unique opportunity to strengthen your understanding of te reo Māori and tikanga. We offer a supportive, dynamic and excellence driven workplace where we embrace diversity and inclusion. Find out more about us here: (ngaitahutourism.co.nz)

Eligibility to work in New Zealand
Te Rūnanga Group are unable to consider applications from candidates that do not currently have the right to live and work in New Zealand. To be legally entitled to work in New Zealand, you should be a New Zealand citizen or permanent resident or hold a valid work visa. Please check the New Zealand Immigration website for the most up to date information.

Apply now - nau mai, haere mai, tauti mai!


previous experience in customer service
customer serviceNgāi Tahu culturete reo Māorihospitality
Ngāi Tahu Tourism Customer Experience Representative