Visitor Services Team Member

  • Napier City Council

Job Description

National Aquarium of New Zealand is seeking an enthusiastic individual to join our vibrant team as a Visitor Services Team Member on a permanent, part-time basis (33 hours over 4 days). If you're ready to dive into an exciting role surrounded by fascinating aquatic creatures, this opportunity is perfect for you! As a Visitor Services Team Member, you will play a crucial role in creating memorable experiences for our guests across our reception, retail, café and food service spaces. You will be confident in dealing with people face to face, listening to visitor’s needs and delivering a consistently high level of service at all times.
This role is ideal for individuals who are highly focused, possess great initiative, and excel as all-rounders. It offers an opportunity to enhance skills and make significant contributions to the delivery of visitor services at one of New Zealand’s premier tourist attractions.
If you have the following skills, then let’s chat!
Excellent customer service skills
Food service and retail experience
Ability to work evening, weekend and public holidays in accordance with a pre-agreed roster system
Detail oriented and able to adapt to changing priorities and/or requirements
We will be interviewing applications as we receive them and may close the role when we have found the right person.

About Us
Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?
We're not just any employer – we're an equal opportunity employer. We celebrate diversity and warmly welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best. If you require any accommodations or adjustments to ensure a smooth application or interview process, please let us know. Our dedicated People & Capabilities department is here to make reasonable adjustments, ensuring a fair and accessible recruitment experience for all.
Before joining our team, our preferred candidates will undergo thorough pre-employment screening. Rest assured, this includes drug testing to ensure a safe and healthy workplace. Some roles may also require health screening.
At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.
Don't miss out on the chance to be a part of our exciting team at Napier City Council. Apply today and discover a rewarding career where your skills and contributions are valued.
Please visit Napier City Council Careers website to see full job description
Job Description - Visitor Services Team Member


Excellent customer service skillsFood service and retail experience
Visitor Services Team MemberCustomer ServiceRetailFood ServicePart-time
Napier City Council Visitor Services Team Member