The Opportunity;
We are recruiting for a National Manager Tours Charters & Intercity to join Ritchies, based in Auckland, at our Head Office in Swanson, reporting to the Operations Director.
This role is pivotal in ensuring the highest level of customer satisfaction, operational efficiency and business growth in the Tours, Charters & Intercity operation, as well as providing leadership to the Tours and Coaches team so that they are both engaged and high performing.
This is an important opportunity for an individual that value implementation and maintaining structured management and operations systems across all areas of customer service & operations. As well as being responsible for TCI expenditure and budget requirements and working with our Commercial team to develop and maintain systematic pricing protocols for all areas of TCIS.
You will actively manage synergies and coordinate with depot-based resources which support TCI and work with urban/school operations to ensure efficiency and minimal impact. This will involve proactively sharing information on fleet availability to depot managers to enable maximum fleet utilisation.

About Us;
Ritchies is one of Aotearoa New Zealand’s leading passenger transport companies with a team of more than 2,000 people providing coach and charter services right across the country. We partner with regional councils and schools to supply public transport services as well as offering a range of bus and coach hire services to businesses and the general public. You would be joining us at an exciting time in Ritchies’ history as we gear up to decarbonise our fleet and move to a more sustainable public transport model.

About You;
You’re a people leader that has excellent communication and relationship management skills, coupled with your strong commercial acumen you can prove that you have strong operational management experience.
You pride yourself on your eye for detail and your time management skills and ability to pick up tech systems quickly and correctly. You will continually explore ways to enhance your own and team’s way of working for the benefit of the business.
You’re able to manage multiple priorities, and analyse data to increase business operational efficiency.

Your Skills;
Proven operational experience
Minimum clean and full C1 NZ license
Excellent problem solving ability
Ideally a tertiary qualification in business or similar
Strong communicator
Great business acumen
Interest in public transport
Health and safety savvy

What you get;
Supportive leadership team
Career development
Work with an essential NZ business
Base rate + laptop + phone

Want to learn more? Just ask us.
We are an equal opportunities employer, that focuses heavily on Health and Safety. As such, our pre-employment checks include drug testing, Ministry of Justice checks and reference checking.
To be considered for this role, apply through the link with a current CV and cover letter.
Candidates for this position must have the right to work in New Zealand at the time of application.
If you require more information, or want to discuss the role in more detail, contact Petra Jackson- National Recruitment Partner- petra.mcintyre@ritchies.co.nz
We will be assessing suitable candidates as they apply- don’t hesitate to join Team Ritchies!